The key is understanding why they are not performing up to the level of expectation and then recognizing if they actually want to be saved.
This diagram from AIHR is an easy tool for managers to use to help your underperformer get back on track.
It is also a good reminder that you don't have to know all the answers yourself. There are resources available to you like this chart that can guide your conversations and activities with your underperformer. Find them and use them.
As supervisors and managers, we live in a wonderful time where research can be done online in a matter of minutes. Use this global library, be discerning, but use it.
You've got this!
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